Privacy Policy

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1. Information We Collect

Information you provide

• Account information: such as username, email address, and any other information you submit through account creation or profile settings.
• Age or birthdate information: used to support eligibility checks and related compliance or safety measures.
• Order and fulfillment information: such as name, shipping address, billing address, email, phone number, items purchased, and order history.
• Communications: messages you send us (for example, support requests or emails).

Information collected automatically

• Device and usage information: such as IP address, browser type, device type, pages viewed, referring/exit pages, and approximate location inferred from IP address.
• Cookies and similar technologies: used for essential site functions (like security and session management) and, if enabled, analytics.

Payment information

Payments are processed by third-party payment processors. We do not receive or store your full payment card number.

2. How We Use Information

We use information to:

• Provide and operate the Site, including account access and security
• Process orders, fulfill purchases, ship merchandise, and send transactional messages
• Provide customer support and respond to inquiries
• Maintain the security and integrity of the Site, including fraud prevention
• Improve the Site, including through analytics
• Send marketing emails if you opt in, and you may unsubscribe at any time

3. How We Share Information

We share information with vendors and service providers that help us operate the Site and fulfill orders.

• Hosting and infrastructure providers
• Account and authentication providers
• Payment processors
• Fulfillment, shipping, and logistics providers
• Customer support and email service providers
• Analytics providers

We may also share information to comply with law, enforce terms, or protect rights and safety.

4. Cookies and Tracking

We use cookies for essential purposes (security, site functionality, session management) and analytics.

You can control cookies through your browser settings.

5. Your Choices

• Email marketing: you can unsubscribe using the link in our emails.
• Account information: you may update account details through your account settings.
• Cookies: you can manage cookies through your browser settings.

6. California Privacy Rights

California residents may request access, correction, or deletion of personal information. Email legal@eccothedolphin.com to submit a request.

We do not sell or share personal information for cross-context behavioral advertising.

7. Children's Privacy

The Site is not directed to children under 13. Contact legal@eccothedolphin.com if you believe a child has provided personal information.

8. Security and Retention

We use reasonable safeguards to protect information. We retain information as long as necessary to operate the Site and fulfill orders.

9. SMS Communications

We may send one-time passcodes and notifications by SMS. Reply STOP to opt out. Message and data rates may apply.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date reflects the most recent revision.