Privacy Policy

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1. Information We Collect

Information you provide

• Account information: such as username, email address, and any other information you submit through account creation or profile settings.
• Age or birthdate information: used to support eligibility checks and related compliance or safety measures.
• Order and fulfillment information: such as name, shipping address, billing address, email, phone number, items purchased, and order history.
• Communications: messages you send us (for example, support requests or emails).

Information collected automatically

• Device and usage information: such as IP address, browser type, device type, pages viewed, referring/exit pages, and approximate location inferred from IP address.
• Cookies and similar technologies: used for essential site functions (like security and session management) and, if enabled, analytics.

Payment information

Payments are processed by third-party payment processors. We do not receive or store your full payment card number.

2. How We Use Information

We use information to:

• Provide and operate the Site, including account access and security
• Process orders, fulfill purchases, ship merchandise, and send transactional messages (order confirmations, shipping updates)
• Provide customer support and respond to inquiries
• Maintain the security and integrity of the Site, including fraud prevention
• Improve the Site, including through analytics
• Send marketing emails if you opt in, and you may unsubscribe at any time

3. How We Share Information

We share information with vendors and service providers that help us operate the Site and fulfill orders, such as:

• Hosting and infrastructure providers
• Account and authentication providers
• Payment processors
• Fulfillment, shipping, and logistics providers
• Customer support and email service providers
• Analytics providers

We may also share information:

• To comply with law or legal process
• To enforce applicable terms, protect rights, safety, and security, or prevent fraud

4. Cookies and Tracking

We use cookies and similar technologies for:

• Essential purposes: security, site functionality, and session management
• Analytics: to understand how visitors use the Site and to improve performance

You can control cookies through your browser settings. If we implement cookie preference controls on the Site, you can also manage choices there.

5. Your Choices

• Email marketing: you can unsubscribe using the link in our emails.
• Account information: you may be able to update certain account details through your account settings.
• Cookies: you can manage cookies through your browser settings and any on-site preference tools.

6. California Privacy Rights

If you are a California resident, you may have rights to request access, correction, or deletion of personal information, and to request information about our collection, use, and disclosure of personal information.

To submit a request, email legal@eccothedolphin.com. We will verify your request before responding.

Sale or sharing of personal information

We do not sell personal information. We also do not share personal information for cross-context behavioral advertising as those terms are defined under California law.

7. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact legal@eccothedolphin.com and we will take appropriate steps.

8. Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure.

We retain information for as long as reasonably necessary to operate the Site, fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

9. SMS Communications

If you provide a phone number, we may send one-time passcodes and important account-related notifications by SMS. Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of SMS, which will disable SMS-based authentication and notifications. Reply HELP for help or contact us at legal@eccothedolphin.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time by posting an updated version on the Site. The Effective Date above reflects the most recent revision.